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Smile Time Dental

Nondiscrimination, Language Assistance & Accessibility

 

 

In this Notice, “we,” “us,” “our,” and “our practice” refer to the dental practice entity or entities operating the California offices under the name Smile Time Dental, each with respect to its own services.

Nondiscrimination

We comply with applicable federal and California civil-rights laws. We do not unlawfully exclude people, deny benefits or services, or otherwise discriminate because of race, color, national origin (including limited English proficiency and primary language), ancestry, ethnic group identification, religion, age, physical or mental disability, medical condition, genetic information, sex, sexual orientation, gender, gender identity, gender expression, marital status, citizenship, immigration status, or another basis protected by applicable law.

Protection against sex discrimination includes pregnancy, childbirth, related medical conditions, sex stereotypes, and sex characteristics. These protections apply to actual or perceived characteristics, combinations of protected characteristics, and association with a person who has or is perceived to have a protected characteristic.

Language Assistance

We take reasonable steps to provide meaningful access for individuals with limited English proficiency. This includes qualified spoken-language interpretation and necessary translation of written or electronic information. Required language assistance is accurate and timely, protects privacy and independent decision-making, and uses qualified interpreters and translators.

Where available and appropriate, our preferred arrangement is to coordinate qualified interpreter services through the patient’s dental insurance plan. We may also arrange assistance through another qualified service provider. Interpretation may be provided remotely or in person, depending on communication needs and the standards required for meaningful access.

You may contact your dental plan’s Member Services directly or ask our office to help arrange assistance. Contacting your plan is an option, not a prerequisite to receiving required assistance and not your sole responsibility. Please tell our office when you need help requesting services, cannot arrange appropriate services through your plan, or find that the plan’s arrangements do not meet your communication needs.

Plan benefits and arrangements may vary. Our obligation to provide required assistance does not depend on insurance approval, reimbursement, or whether you have insurance. When a plan’s arrangements are unavailable or inadequate, we remain responsible for arranging the assistance the law requires, without charging you.

You are not required to bring or pay for your own interpreter. We do not rely on unqualified staff, accompanying adults, or minor children to interpret except in the limited circumstances permitted by law. You may decline offered language assistance; declining does not waive your other rights or eliminate our other legal responsibilities.

Disability Assistance and Accessibility

We provide reasonable modifications and appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats such as Braille or large print, without charge and in a timely manner, when necessary for accessibility, effective communication, and an equal opportunity to participate. This includes sign-language interpretation when needed for effective communication.

How to Obtain Assistance

Contact your dental office or the Assistance and Civil Rights Contact listed below to request language assistance, disability-related assistance, reasonable modifications, or this Notice in an accessible format. Tell us the assistance needed and how to contact you.

Assistance and Civil Rights Contact (Section 1557 Coordinator)

Phone: (916) 984 4224
Email: [email protected]
Mailing address: 2260 E Bidwell St STE 110, Folsom, CA 95630

Grievances

If you believe we have discriminated unlawfully or failed to provide required assistance, you may file a grievance by emailing the address listed above or contacting your dental office. Our office can help you submit a grievance and obtain a copy of our grievance procedure. Required language assistance and disability-related assistance are available without charge.

Federal Civil-Rights Complaints

You can also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Complaints may be submitted online through the Office for Civil Rights Complaint Portal or by mail at the address below.

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F, HHH Building
Washington, D.C. 20201

Online complaint portal:
https://ocrportal.hhs.gov/

For assistance filing a complaint, call 1-800-368-1019 or 1-800-537-7697 (TDD).

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Privacy Overview

Welcome to Smile Time Dental, where your smile and privacy are our top priorities. Our commitment to safeguarding your personal data is paramount. This Privacy Policy aims to transparently communicate how we manage your data in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective as of January 1, 2023, when you interact with our website, engage our online services, or visit our office for a dental procedure.

Information We Collect

At Smile Time Dental, we may collect and process the following data about you:

Provided Information:

This encompasses personal data shared through our online forms, correspondence via email or phone, or during our services utilization. Such information can include your name, address, email, phone number, health information, insurance particulars, and financial details for payment.

Technical Data:

Your visit to our website may allow us to automatically capture certain information like your IP address, browser type, operating system, and specifics about your interaction with our site.

Medical Data:

To offer apt dental care, we collect and manage detailed medical records, which include your dental history, medications, allergies, and other pertinent health-related data.

Sensitive Personal Information (SPI):

In accordance with the CPRA, we may also collect Sensitive Personal Information which includes certain types of data relating to your health, finances, or other protected categories. The handling of SPI will adhere to stricter regulations as stipulated by the CPRA.

How We Use Your Information

Your information is utilized for the following purposes:

  • To deliver dental care services and meet our contractual commitments.
  • To manage and enhance your browsing experience on our website.
  • To adhere to legal and regulatory mandates.
  • To communicate effectively regarding your appointments, treatment alternatives, and billing.

Disclosure of Your Information

At Smile Time Dental, your privacy is cherished. We do not sell, trade, or transfer your personal information to third parties, except under the following circumstances:

  • With your explicit consent.
  • When necessary to deliver services, such as sharing health information with other healthcare providers participating in your care.
  • To comply with the law or legal processes.
  • During organizational structural changes like a merger, acquisition, or asset sale.

Additionally, we may share your information in accordance with CPRA’s guidelines on sharing of personal information.

Data Security

Your personal information’s safety is secured through various online and offline security measures. Nonetheless, it is crucial to acknowledge that no data transmission over the internet or wireless network is entirely secure.

Your Rights

You are endowed with specific rights regarding your personal information under the CCPA and CPRA:

  • The right to access your data.
  • The right to request corrections if data is inaccurate.
  • The right to request deletion of your data, under certain conditions.
  • The right to object to our use of your data, under certain conditions.
  • The right to opt-out of the sale or sharing of your personal information.
  • The right to non-discrimination for exercising your CCPA/CPRA rights.
  • The right to opt-out of automated decision-making processes, if applicable.

Changes to This Privacy Policy

Smile Time Dental may revise this Privacy Policy periodically to ensure compliance with the CCPA and CPRA. All modifications will be reflected on this page, complete with an updated revision date. We will notify our users of any significant changes to this policy through email, website notifications, or other appropriate means.

Contact Us

For any inquiries or concerns about our Privacy Policy or to exercise your privacy rights, please connect with us at (916) 984-0304 or via email at [email protected]

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Last updated: August 2, 2023